Impact & Responsibility
Our Goal
Lower the cost of living—responsibly.
SaveFee protects what you pay; SaveKey gives you 100% back as redeemable value for essentials. We do this while keeping privacy, security, and partner fairness front and centre.
Impact We Aim to Create
- For customers: Pay once, keep the value—redeem for groceries, meals, medicines, education, stays, and more (valid up to 5 years).
- For partners: Lower operating costs through AI & automation, higher loyalty through meaningful value-back.
- For communities: Channel spend to verified local providers; support quality services and sustainable growth.
100% back = redeemable value with participating partners; not cash.
Responsible Program Design
- Plain-English policies: Clear rules, pricing, and redemption categories.
- Fair use controls: Category caps, anti-fraud checks, and velocity limits to deter abuse.
- Verified partners: KYB/business checks, quality standards, and ongoing monitoring.
- No surprise lock-ins: Easy to view balance, history, and validity in the app.
See: Trust & Security → | Privacy Policy →
Privacy & Security
- Privacy by design: Minimal data collection, role-based access, encryption in transit/at rest.
- Customer control: Export, correction, and deletion options (subject to legal retention).
- Rapid response: Incident runbooks and clear notifications if issues arise.
Inclusion & Accessibility
- Accessible by default: We aim for WCAG-aligned, readable interfaces and simple language.
- Multiple channels: App, email, and human support for key flows.
- Low-friction onboarding: Location-based partner lists so people see what’s actually usable near them.
Partner Responsibility
- Ethical standards: No unlawful, harmful, or deceptive services.
- Service quality: Clear SLAs; quick remediation of issues or suspension if needed.
- Transparent economics: Automation savings fund value-back; no hidden markups to “create” rewards.
Sustainability (Practical Steps)
- Digital-first workflows to reduce paper and travel overheads.
- Smarter utilisation (demand matching) to cut waste in categories like hospitality and events.
- Cloud efficiency with monitored usage and right-sizing.
How We Measure Ourselves
We intend to publish simple indicators as we scale:
- % of value redeemed and median time-to-redeem
- Customer savings realised (by category)
- Partner cost-to-serve reduction (where measurable)
- Issue resolution time and satisfaction scores
Speak Up / Contact
- Report a concern: ethics@savekey.co
- Security reports: security@savekey.co
- Customer support: support@savekey.co
Last updated: 5 November 2025 (Adelaide time).
